FREQUENTLY ASKED QUESTIONS
Do you have a physical store I can visit? We have two locations in North York and Scarborough. You can select "pickup" at checkout to have your books ready at one of our locations for in-person pickup at no additional charge. Please ensure you wait for the pick-up ready email before visiting a store, since some books need sent from our warehouse to our store.
According to the website, there is a $9.95 Delivery Charge for the 'Inner Greater Toronto Area', roughly what region does this cover? As an approximate guide, our Free Delivery region in the 'Greater Toronto Area' extends almost as far as Milton to the West and Cobourg to the East, and most of the region beween Lake Ontario to the South, and tracing a path approximately 5km north of Highway 407 to the North. Customers unsure on whether they qualify for Free Delivery should contact us before placing an order. For Ontario customers who don't qualify for the '$9.95 Delivery' option, we do have a flat-rate shipping option of $19.95 + HST, this price is the same, no matter how many books are ordered. All orders requiring shipping need pre-payment.
What is the Buyback Guarantee ? For books covered by our 'Buyback Guarantee' , we guarantee for up to 1 year, to buy them back at a pre-stated price we call the 'Buyback Price'. Our 1-Year Buyback Guarantee is subject to 'Terms and Conditions', and it is valid only for the person named on the sales receipt.
What exactly are the terms and conditions of your Buyback Guarantee? BUYBACK BOOKS INC. – BUYBACK GUARANTEE Terms and Conditions: Buyback Books Inc. Guarantees to Buyback Books at the Buyback Price before the Buyback expiry date, provided, since the time of sale, that: 1) The book is in a similar condition to when it was sold. 2) No part of the book has been written or marked on 3) No part of the book has been highlighted on. 4) No part of the book has been damaged by liquid or solid spills. 5) No part of the book has been folded or creased. 6) No part of the book has rainwater damage. 7) The Buyback Book labels and stamps are intact and have not been removed. 8) No pages or parts of the book have been removed or torn. 9) The book is being sold back by the person named on the Sales Invoice, the Buyback Guarantee is Not transferable. Buyback Books Inc. will only make a maximum of 2 trips per Invoice for partial Buybacks or for appointments where a Buyback did not take place due to the Customer. Upon instructing us, please allow up to 7 working days for us to Buyback and pick-up your books. For a Buyback please email or phone us: Email: pk@BuybackBooks.ca Tel: (905) 243-6205
When you Buyback Books, how do you know that customers haven't added markings, highlighting etc. to the books? Before selling our used books, we scan any pages that have imperfections.
What level of quality control do you have for your Used books? We believe we are in the forefront, when it comes to Used Book quality control. Every Used book is checked on a page by page basis. Any markings present are 'erased' or 'whited out' where possible. Any food crumbs, hair etc within the books are vacuumed, so that the book is clean and presentable. Every book is graded / scored out of 10, and the selling price is based on the score. Books which score between 8.5 and 10 out of 10 are considered 'Lightly Used' condition and books which score between 5 and 8.5 out of 10 are considered 'Useable' condition. Books are scored / graded on the basis of 5 aspects; the condition of the 'Book Cover', 'Page Creases', 'Highlighting', 'Markings' and 'Spills'. Our scoring system is transparent and customers can find the bookscore on a sticker on the outside of the cover. We always give customers the highest scoring book available on the shelves at the time.
How can I be sure that you'll come back to buy the books back from me under the your Buyback policy? At the point of purchase we give customers a hardcopy / electronic receipt / Buyback Guarantee showing our commitment. The Buyback of books is pivotal for our business model and is essential if we are to maintain used inventory levels. Therefore we are very keen to buy books back and highly appreciate the opportunity to buy books back. However in addition to this, customer service and maintaining a good reputation is of paramount importance to us. So customers can rest assured we will Buyback their books if that is what they want.
Which books are covered under the 'Buyback Guarantee' ? When customers select a product on our website, the dropdown menu 'Condition' displays whether or not the book is covered by our 'Buyback Guarantee'. For example, for books with No 'Buyback Guarantee', the 'Condition' dropdown menu would display (Buyback $0), so the 'Buyback Price' is $0.
What if I want to keep the books I buy permanently, do I have to sell them back to you? No, you don't have to sell books bought from us, back to us. Once customers have bought books from us, the books and the future of those books, belong to the customer. However, we are very appreciative of any unmarked and unsoiled books that we are given the opportunity to purchase back under our 'Buyback Guarantee'.
Do I have to wait exactly 1-year before I can sell books back to you, under the 'Buyback Guarantee' ? No, you can sell unsoiled, unmarked books back to us at any time before the 1-year 'Buyback Guarantee' expiry date.
What should I do when I'm ready to sell the books back to you? Please reach out to us, either on our website, by email, text or phone. Please mention your Invoice number and which books you wish to return. Customers should also confirm that no markings / highlighting or liquid spills etc, have been added to the books. If any of the Buyback Guarantee conditions cannot be met, Customers should mention this on instructing the Buyback. We will try our best to still buy the books back, but we will have to make deductions for any damage to the books. Customers should allow up to 7 working days for books to be picked up. At the time of Buyback, we pay customers in cash or by e-transfer, whichever they prefer.
I live outside the part of the GTA area where you offer Delivery / In-person Pick-up. If I buy a book from you and get it shipped, what should I do at the time of Buyback? If you are outside of our pick-up area at the time of Buyback, you would need to ship the books back to us at your own cost. We would send you payment by e-transfer within 2 working days of having received the books.
If I sell my books back to you much earlier than 1-year, say after a few months, can I get more back than the 'Buyback Price' ? Unfortunately, we are unable to pay more than the 'Buyback Price', even when customers return books much sooner than 1-year. Our business model relies on a large proportion of our customers returning books to us early, and we really do appreciate this. If most of our customers kept books for almost one year, it would not be feasible for us to offer a 'Buyback Guarantee' on any book.
If a book I buy gets replaced by a newer edition within the 1 Year Buyback Guarantee period, would you upgrade it to the newer edition book, Free of Charge? Although it's not economically viable for us to offer Free upgrades when books get replaced by newer editions, we do still honour our Buyback policy for any books with unexpired Buyback Guarantees, even though they are no longer current edition books.
My daughter's school has 4 Semesters. If I buy 4 books from you at the beginning of the school year, would you come back at the end of each Semester to Buyback the book she finished using? She needs 1 book per Semester, so I realise you would have to make 4 trips to us within the 1 year, is that ok? We really do appreciate books coming back to us early, but we increase our impact on the environment, and our running costs with every trip we make, so we have to strike a balance. We do allow up to 2 trips for Buybacks per Invoice. However, we ask that customers requiring more than two Buyback visits still contact us. As long as customers are willing to allow up to a couple of weeks for additional pick-ups, we will most likely be able to accomodate for these.